Over the years The Transcription Agency has worked within a broad spectrum of sectors.  If you are unable to see what you require from the options here, please contact us either by telephone or the enquiry form to discuss your requirements.

Why choose us?

  • high-quality, accurate transcripts
  • company-wide commitment to ensuring a secure, confidential service is maintained
  • same day return available
  • completion to agreed deadline
  • fast response times to enquiries
  • experienced, professional team handling your transcription requirements
  • in-house transcription team available
  • See our styles of transcription

Research Transcription

The Transcription Agency offers a fast, accurate and efficient solution to individuals, universities, government departments, charities and a variety of organisations who require verbatim transcription of research depth interviews, paired depth interviews, triads, focus groups, conferences or workshops.  All transcripts are 100% transcribed by a human transcriber – we do not use automated transcription.

With turnarounds available from same day, our team has the capacity to turn small or large-scale projects around quickly without compromising on quality.

We encourage our team to keep up-to-date with any current trends in research, products and services as well as providing access to our extensive bank of glossaries.  This ensures accurate transcription of project-specific terminology, which in turn supports our commitment to providing high quality transcripts.

Depth interviews/paired depth interviews/triads

Depth interviews/paired depth interviews/triads transcribed in The Transcription Agency’s standard layout show respondents in non-bold font and the interviewer in bold font.  For recordings containing mixed-sex respondents, we show gender differentiation with M (for Male) or F (for Female) before their speech to aid analysis.  If you require further respondent IDs, anonymised documents or a different layout, speak with a member of the team who will be happy to discuss this with you.

In addition to the above, we are also able to transcribe your dictation – please contact us as discounted rates can be provided for dictation transcription.

Focus groups/workshops

Focus groups and workshops among a large group of people can quickly shift from a disciplined discussion into a “free for all” when respondents are keen to get their views across.  Respondents might:

  • talk over each other
  • turn away from the recorder
  • have multiple discussions at the same time

Recordings of this nature are notoriously harder to transcribe than interviews.

The Transcription Agency rises to the challenge of transcribing recordings like this.  

We recognise that a different set of skills is required to transcribe focus groups and workshops.  We have a team of experienced transcribers on hand to tackle even the most spirited of groups.  Our highly experienced team strives for perfection and will patiently re-listen to recordings repeatedly until they are confident that your transcripts are full, verbatim and accurate.

Groups and workshops transcribed in The Transcription Agency’s standard layout show respondents as M (for Male) or F (for Female) before their speech to aid analysis.  If you require further respondent IDs, anonymised documents or a different layout, speak with a member of the team who will be happy to discuss this with you.

Customer confidentiality is paramount.  Customer data is handled in a confidential manner and The Transcription Agency will work to clients’ requirements regarding data retrieval, storage and deletion.  We also have an in-house transcription team for any transcription requests requiring additional security measures.

We are happy to sign any additional non-disclosure agreements or security documentation that you require.  You can read about our Confidentiality and Security here.

We are confident that you will be happy with the level of accuracy, turnaround and service that we provide and as such we are happy to transcribe a short section of a recording for new clients free of chargecontact us to discuss this further.

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Medical Transcription

The Transcription Agency receives recordings for transcription from pharmaceutical companies, medical market research agencies, NHS Trusts, GMC, PHE, NICE and university research departments.

Recordings are usually depth interviews and focus groups with consultants, surgeons, specialists, nurses or patients.  We also transcribe medical conferences, seminars and doctors’/patients’ notes.

Our carefully selected team of medical transcribers has vast experience in the medical field and a wealth of knowledge around medical terminology and drug names.  This, assisted by access to The Transcription Agency’s extensive bank of glossaries, ensures that all drug names and terminology are fully referenced and transcribed to provide accurate, professional transcripts.

Medical recordings are transcribed in The Transcription Agency’s standard layout and shows the interviewer in bold font with the respondent/s in non-bold font.  Recordings featuring mixed sex respondents denote M (for Male) or F (for Female) before respondents’ speech to aid analysis.  If you require further respondent IDs, anonymised documents or a different layout which mirrors your own in-house layout you may have, please speak with a member of the team who will be happy to discuss this with you.

Customer confidentiality is paramount.  Customer data is handled in a confidential manner and The Transcription Agency will work to clients’ requirements regarding data retrieval, storage and deletion.  No recordings, transcripts or other data leaves the UK and is therefore safeguarded by UK data regulations and legislation in addition to our own confidentiality and security processes.  We also have resources to carry out transcription in-house for any transcription requests requiring additional security measures.

All personnel working on medical transcripts will have as a minimum:

  • signed a non-disclosure agreement
  • completed a criminal record disclosure
  • undergone checks to prove eligibility to work in the UK
  • have a valid DBS certificate

In addition, we are happy to sign any additional non-disclosure agreements or security documentation that you require.  You can read more about our Confidentiality and Security here.

We are confident that you will be happy with the level of accuracy, turnaround and service that we provide and as such we are happy to transcribe a short section of a recording for new clients free of charge – contact us to discuss this further.

You can request a quote, upload files or contact us to discuss your requirements further.

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Customer Call/Call Centre Transcription

The Transcription Agency provides an independent, third party transcription solution for call centres across all business sectors.

We are committed to delivering transcripts that are:

  • 99.5% minimum accuracy level
  • completed on time
  • anonymised where required
  • 100% transcribed by a human transcriber.  We do not use automated transcription.

Customer confidentiality is paramount.  Customer data is handled in a confidential manner and The Transcription Agency will work to clients’ requirements regarding data retrieval, storage and deletion.  No recordings, transcripts or other data leaves the UK and is therefore safeguarded by UK data regulations and legislation in addition to our own confidentiality and security processes.  We also have resources to carry out transcription in-house for any transcription requests requiring additional security measures.

All personnel working on customer service calls will have

  • signed a confidentiality statement
  • completed a Criminal Records Disclosure
  • undergone checks to prove eligibility to work in the UK

In addition, we would be happy to sign any additional non-disclosure agreements or security documentation that you require.  You can read more about our Confidentiality and Security here.

We are confident that you will be happy with the level of accuracy, turnaround and service that we provide and as such we are happy to transcribe a short section of a recording for new clients free of charge – contact us to discuss this further.

You can request a quote, upload files or contact us to discuss your requirements further.

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Covert/Mystery Shop Transcription

Whether you have a one off recording, a 100-file project or ongoing surveillance, The Transcription Agency is able to confidentially handle your needs.

We have a specialist team trained to work on recordings of this nature, where the spoken word is often masked by background noise.  Our transcribers are:

  • methodical
  • tenacious
  • diligent
  • perfectionists

We are dedicated to providing transcripts that are:

  • accurate
  • thorough
  • delivered to deadline
  • relevant to clients’ requirements

Customer confidentiality is paramount.  Customer data is handled in a confidential manner and The Transcription Agency will work to clients’ requirements regarding data retrieval, storage and deletion.  All personnel working on covert/mystery shop recordings will have:

  • signed a confidentiality statement
  • completed a Criminal Records Disclosure
  • undergone checks to prove eligibility to work in the UK

In addition, we are happy to sign any additional non-disclosure agreements or security documentation that you require.  You can read more about our Confidentiality and Security here.

You can request a quote, upload files or contact us to discuss your requirements further.

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Voiceover

The Transcription Agency can provide English and foreign language voiceover services for various forms of media including IVR, audio books, corporate recordings and assistance videos which can be synced with BSL where required.

Our voiceover artists are talented individuals, with a wealth of experience which covers a wide range of subject areas.  We can book a voiceover artist suited to your requirements in terms of tone and style and can provide voice samples on request.  Completed voiceovers can be provided in a variety of formats, dependent on clients’ requirements.

The Transcription Agency can provide a next day turnaround if required and we offer competitive rates.

Please contact us to discuss your requirements further.

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County, Family, Tribunal and Crown Court Hearings

Please see our dedicated pages for court transcription.

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