Security and Confidentiality | The Transcription Agency (VIQ)

The Transcription Agency, a VIQ Solutions Company, understands that confidentiality and security of data is paramount to all of our clients. As a result we take the security and confidentiality of data seriously and enforce this belief throughout our organisation through ongoing training and assessment and review of our policies and procedures surrounding data protection.

Our systems conform to Cyber Essentials and ISO 27001, ISO 9001 and ISO 14001.

Accreditation and compliance

The Transcription Agency, a VIQ Solutions Company, is compliant with the requirements of the General Data Protection Regulation and the Data Protection Act 2018.

We hold the Cyber Essentials accreditation, a government-backed industry supported scheme to help protect against cyber threats.

We are accredited with ISO 9001 (Quality Management Standard), ISO 27001 (Information Security Management System) and ISO 14001 (Environmental Management Systems) with British Assessment Bureau, a UKAS accredited certification body 8289.

Staff

All staff sign non-disclosure agreements, complete a criminal record disclosure, undergo checks to prove eligibility to work in the UK/EEA (where applicable) and provide proof of identification. Furthermore, staff working on our more sensitive, legal and medical projects hold a valid Disclosure and Barring Service certification.

Access rights to data are set dependent upon individual job roles and are reviewed on a regular basis to ensure all access rights remain relevant and appropriate.

Physical site and system security

Physical access to the office premises is restricted to authorised personnel and authorised visitors by prior arrangement only. Access rights to the IT and transcription equipment is also similarly restricted to authorised personnel only and reviewed on a regular basis to ensure all access rights remain relevant and appropriate.

Devices and servers are maintained and protected with anti-malware software, firewalls and cable locks (where relevant) and receive all required patches automatically.