The Transcription Agency has been an approved supplier of Civil, Family and Tribunal Court transcription since 2007 and is authorised to transcribe County Court hearings and judgments heard in the High Court and in County Courts across England and Wales.

The Transcription Agency is the sole transcription supplier for the Crown Courts located within the South West and Wales region.

High quality, accurate transcripts.

100% of our court transcripts are completed to deadline.

The Transcription Agency, its premises and personnel have each undergone extensive security and quality checks in order to become an accredited supplier for the Ministry of Justice.

Civil, Family & Tribunal - Overview

The Transcription Agency has been one of a limited number of authorised suppliers of County, Family and Tribunal transcripts since 2007.  During this time we have supplied thousands of private individuals, law firms, government departments, government bodies and other companies with accurate and timely transcripts.  Our dedicated staff support and assist our clients throughout the process and are on hand to provide relevant information and respond to queries promptly.

We have numerous clients that have chosen to use solely The Transcription Agency for all their legal transcription requirements due to our reliability, accuracy levels, speed of service and the support that our team offers throughout the process.  We are confident that you will deem the service we provide excellent value for money for the following reasons:

  • Accuracy – we strive to achieve 100% accuracy on all of our court transcripts but guarantee a minimum accuracy rating of 99.5% (set by the Ministry of Justice).  Our highly experienced transcription team listens to each audio before beginning to transcribe to get an initial feel for the speakers’ voices to assist with differentiating them and to understand the nature of the case.  Once transcribed, each transcriber will relisten to the entire audio against their transcript, making amendments or updates as required, and this process will continue until the transcriber is unable to make any further changes to their transcript.  As well as providing transcripts to an extremely high quality for hearing accuracy, our transcribers also work to a vast set of procedural requirements.  This ensures that the layout and style of your transcripts will be uniform which results in professional, standardised court transcripts, regardless of when and which of our team they were transcribed by.
  • Quality Control – our commitment to providing high quality transcripts is re-enforced by the fact that every single transcript produced by our transcription team is quality controlled by our Quality Control Team.  All audios are relistened to against the transcript and checks made to ensure that the transcript meets our high standards.  Each transcript is measured against our procedural guidelines to ensure they have been implemented.  No transcript escapes this process – whilst the acceptable accuracy level is 99.5% (set by the Ministry of Justice), we strive for 100% on every transcript we produce!
  • Dip sampling – to ensure that our commitment to quality is being upheld, we carry out daily random dip sample checks on transcripts that have already undergone quality control.  This allows us to ensure that both our initial transcription and quality control processes are being continuously and properly implemented and maintained.
  • Turnaround – the turnarounds times set by the Ministry of Justice for Civil, Family and Tribunal Court transcripts are 2 working days or 12 working days.  Whilst these are our base turnarounds, we can provide turnarounds between 2 and 12 working days if the 2 working day turnaround is at capacity.  Significantly, over 90% of our Civil, Family and Tribunal transcripts are completed ahead of deadline and most importantly, we do not wait until the deadline to send out transcripts – transcripts are made available or sent to the courts for approval as soon as they are complete.
  • Reliability – our unfaltering levels of reliability ensure that transcripts are completed to deadline without fail.
  • Dedicated support team – we provide a dedicated and fully available team who are committed to delivering high standards of customer service and support.  The team are on hand to help and support you through the transcription order process and ensure that relevant and up to date information is provided.  You will always be able to speak to a member of our team in order that your queries can be addressed.  Members of the team are able to promptly track and provide live updates on the status of your order during office hours.  Our current response time to answering phone calls is just 12 seconds and so you will not experience any lengthy waits or unsuccessful attempts in trying to speak to a member of our team.  If there is ever an occasion where all of our lines are engaged, you are swiftly advised that you can leave a message which a member of our team will review and action as soon as a line is available.  For any email enquiries, we aim to respond within 1 working hour.

We appreciate that most individuals ordering court transcripts are new to the process.  To help support you through this we have provided a number of common questions below.  This also details how to order a court transcript with us.

If you have any queries which are not covered below, please do not hesitate to get in touch with us.

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Civil, Family & Tribunal - FAQs & Cost Calculator

If you would like a written confirmation of our rates and Terms & Conditions, please either complete a quote request or contact us.

FAQs

  • How do I get a transcript of my court proceedings?
  • I don't have an EX107 form, where can I get it from?
  • What common mistakes do you see on completed EX107 forms?
  • I’ve sent my EX107 form to the court, what happens next?
  • What happens when the recording/permissions arrive with you?
  • I made a payment to you, when will I receive my transcript?
  • I need my transcript quickly. Do you offer a quicker turnaround?
  • How is the completed transcript sent to me?
  • Are there any times when the turnaround takes longer than advised once a deadline has been set?
  • Why might you need additional payment from me to continue transcription?
  • How accurate are your estimates? Is it likely that I will need to pay more than you estimated?
  • If my payment hasn’t covered the full transcription, can I just have what you’ve already transcribed?
  • Can I ask you to transcribe one section, ie the witness evidence and then if I need another section transcribing ie the judgment, ask you to complete this at a later date?
  • What Civil Courts, Family Courts and Tribunals do you cover?
  • What rates do you charge for Civil, Family and Tribunal transcription?
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Crown Court - Overview

The Transcription Agency is the sole transcription supplier for the Crown Courts in the South West and Wales.  During this time we have supplied thousands of transcripts to a broad range of clients including the Criminal Appeal Office, Her Majesty’s Prison and Probation Service, the Crown Prosecution Service, the Home Office, the GMC, the Nursing and Midwifery Council as well as numerous other companies, private individuals and law firms.

The courts covered under this region are:

  • Bournemouth Crown Court
  • Bristol Crown Court
  • Caernarfon Crown Court
  • Cardiff Crown Court
  • Exeter Crown Court
  • Gloucester Crown Court
  • Isle of Wight Crown Court
  • Merthyr Tydfil Combined Court – Crown Court
  • Mold Crown Court
  • Newport (South Wales) Crown Court
  • Swansea Crown Court
  • Plymouth Combined Court – Crown Court
  • Portsmouth Combined Court – Crown Court
  • Salisbury Law Courts – Crown Court
  • Southampton Crown Court
  • Swindon Combined Court – Crown Court
  • Taunton Combined Court – Crown Court
  • Truro Combined Court – Crown Court
  • Winchester Combined Court – Crown Court

Whilst we are the sole provider for the South West and Wales Crown Courts, clients who came to us as a result of this aspect of our service were so satisfied with our accuracy, speed and level of customer service that they now opt to use The Transcription Agency for other transcription requirements they have beyond court transcription.

We are confident that you will find the service we provide excellent value for money for the following reasons:

  • Accuracy – we strive to achieve 100% accuracy on all of our court transcripts but guarantee a minimum accuracy rating of 99.5% (set by the Ministry of Justice).  Our highly experienced transcription team listens to each audio before beginning to transcribe to get an initial feel for the speakers’ voices to assist with differentiating them and to understand the nature of the case.  Once transcribed, each transcriber will relisten to the entire audio against their transcript, making amendments or updates as required, and this process will continue until the transcriber is unable to make any further changes to their transcript.  As well as providing transcripts to an extremely high quality for hearing accuracy, our transcribers also work to a vast set of procedural requirements.  This ensures that the layout and style of your transcripts will be uniform which results in professional, standardised court transcripts, regardless of when and which of our team they were transcribed by.
  • Quality Control – our commitment to providing high quality transcripts is re-enforced by the fact that every single transcript produced by our transcription team is quality controlled by our Quality Control Team.  All audios are relistened to against the transcript and checks made to ensure that the transcript meets our high standards.  Each transcript is measured against our procedural guidelines to ensure they have been implemented.  No transcript escapes this process – whilst the acceptable accuracy level is 99.5% (set by the Ministry of Justice), we strive for 100% on every transcript we produce!
  • Dip sampling – to ensure that our commitment to quality is being upheld, we carry out daily random dip sample checks on transcripts that have already undergone quality control.  This allows us to ensure that both our initial transcription and quality control processes are being continuously and properly implemented and maintained.
  • Turnaround – the turnarounds set by the Ministry of Justice for Crown Court transcripts are 1 working day, 2 working days, 3 working days, 7 working days or 12 working days.  Over 90% of our Crown Court transcripts are completed ahead of deadline and most importantly, we do not wait to the deadline to send out transcripts – transcripts are made available or sent to the courts for approval as soon as they are complete.
  • Reliability – our unfaltering levels of reliability ensure that transcripts are sent back to deadline without fail.
  • Dedicated support team – we provide a dedicated and fully available team who are committed to delivering high standards of customer service and support.  The team are on hand to help and support you through the transcription order process and ensure that relevant and up to date information is provided.  You will always be able to speak to a member of our team in order that your queries can be addressed.  Members of the team are able to promptly track and provide live updates on the status of your order during office hours.  Our current response time to answering phone calls is just 12 seconds and so you will not experience any lengthy waits or unsuccessful attempts in trying to speak to a member of our team.  If there is ever an occasion where all of our lines are engaged, you are swiftly advised that you can leave a message which a member of our team will review and action as soon as a line is available.  For any email enquiries, we aim to respond within 1 working hour.

We appreciate that most individuals ordering court transcripts are new to the process.  To help support you through this we have provided a number of the common questions we received below.  This also details how to order a court transcript with us.

We appreciate that most individuals ordering court transcripts are new to the process.  To help support you through this we have provided a number of common questions below.  This also details how to order a court transcript with us.

If you have any queries which are not covered below, please do not hesitate to get in touch with us.

NOTE – if you are placing an order and you are from the Criminal Appeal Office, the Home Office, HMPPS, the Crown Prosecution Service, the Criminal Complaints Review Commission, a court itself or the Sentencing Council there is a different ordering process.  Please review your internal system for the correct process/relevant transcription request form or alternatively contact us via the usual channels to discuss this in more detail.

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Crown Court - FAQS & Cost Calculator

If you would like a written confirmation of our rates and Terms & Conditions, please either complete a quote request or contact us.

FAQs

  • How do I get a transcript of my court proceedings?
  • I don't have an EX107 form, where can I get it from?
  • What common mistakes do you see on completed EX107 forms?
  • I’ve sent my EX107 form to the court, what happens next?
  • What happens when you receive permission from the court?
  • I made a payment to you, when will I receive my transcript?
  • Why might you need additional payment from me to continue transcription?
  • How is the completed transcript sent to me?
  • How accurate are your estimates? Is it likely that I will need to pay more than you estimated?
  • If my payment hasn’t covered the full transcription, can I just have what you’ve already transcribed?
  • Can I ask you to transcribe one section, ie the witness evidence and then if I need another section transcribing ie the judge's summing up, ask you to complete this at a later date?
  • What rates do you charge for Crown Court transcription?
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Ordering Process Summary - step by step guide

The steps in the order process with The Transcription Agency (TTA) are summarised below.

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The Transcription Agency
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