This privacy policy sets out how The Transcription Agency, a VIQ Solutions Company, uses and protects any information that you give The Transcription Agency, a VIQ Solutions Company, when you use its service.

The Transcription Agency, a VIQ Solutions Company, is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified (when using our service), then you can be assured that it will only be used in accordance with this privacy statement.

The Transcription Agency, a VIQ Solutions Company, may change this policy from time to time. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25.05.2018.

Our Privacy Policy explains

• the personal information we collect
• why we process your personal information
• the options you have regarding your personal information
• the steps we take to ensure your information is kept secure and confidential
• how long we hold your information for
• how to contact us


What we collect

When you complete any forms or leave any comments/testimonials on the website we collect the data provided and also your IP address and browser user agent string to help spam detection.  When you book or commission our services we collect and retain the following information:

  • Name, company and job title;
  • contact information including email address;
  • demographic information such as postcode, preferences and interests;
  • other information relevant to projects, including project contents and financial/transactional elements.

When you apply for a position with or work for The Transcription Agency LLP we may collect the following information:

  • Name;
  • date of birth/age and contact information including email address;
  • demographic information such as postcode, preferences and interests;
  • socio-demographic information such as work history, nationality, education etc;
  • social relationships;
  • information supplied by yourself or third parties in relation to security checks on you;
  • transactional/pay information, and technical set up information;
  • special information that is not mandatory to be provided such as health data, gender, ethnicity, religious beliefs etc; and
  • other information relevant to job applications

How we collect personal your information

We collect your personal information either via forms you submit on our website or via communications to The Transcription Agency, a VIQ Solutions Company, by you.


What we do with the personal information we gather

We initially require this information to contact you in response to the communications that you have sent to us.

For marketing by email, we only email with opt in consent (unless contacting previous clients about our own similar products, and an opt out was offered when personal details were provided). We offer an opt out (via an unsubscribe link). We keep a list of anyone who opts out and we screen against our opt out list.

Beyond any existing communications or services you have requested from The Transcription Agency, a VIQ Solutions Company, and the reasons of contact outlined above, you will not be contacted by us.

Your details may be required for the following reasons:

• providing a service and fulfilling contracts;
• internal record keeping;
• we may use the information to improve our services;
• contractual or legal obligations;
• if you opt in to receive promotional emails, then we may periodically send emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.



We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. However, we can’t guarantee its security if submitted online. By submitting information via our website you accept the associated risks of providing information online and will not hold us responsible for any breach of security.



We use cookies on this website to track usage data and to improve your experience as a user. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


Children's personal information

We do not knowingly collect, process or store personal information of persons under the age of 16. Any information provided known to be provided by persons under the age of 16 will be deleted immediately without further action by The Transcription Agency, a VIQ Solutions Company.


Rights and responsibilities

From 25.05.2018 individuals have the following rights:

• the right to be informed;
• the right of access;
• the right to rectification;
• the right to erasure (‘the right to be forgotten’)
• the right to restrict processing;
• the right to object; and
• the right not to be subject to automated decision-making including profiling.


Retention of personal information

We only hold your personal information on our systems for the time required for us to fulfil the purposes outlined in this Privacy Policy.

Whilst personal information will be deleted from the main systems (when it is no longer required for job fulfilment purposes), it may still be kept on restricted access back-up media for legal, tax or regulatory purposes.

Controlling your personal information
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at asking us to unsubscribe you.

We do not sell, distribute or lease your personal information to third parties unless we have your permission or are required by contractual or legal obligations to do so.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible using the Contact Us page. We will promptly correct any information found to be incorrect.



This Privacy Policy will be reviewed on a regular basis or as required by law.

The Transcription Agency
  • (please note n/a if not applicable)