Our History

The Transcription Agency has been providing an efficient, reliable and professional transcription and translation solution to numerous sectors across a global client base since 1997.

We are dedicated to ensuring that a high quality service is provided to all clients. The Transcription Agency’s experienced management team liaise closely with clients on each project to ensure that requirements and expectations are met.

Here’s a little history of how The Transcription Agency began.

During the 1990s our Managing Director, Penny Ffoulkes, was working as a freelance qualitative researcher and found that her clients needed their research recordings transcribed. With that ‘can do’ attitude Penny started to transcribe first her own recordings, and then other researchers’ interviews and focus groups. It wasn’t long before other transcribers were recruited as more and more recordings were received each day. As a linguist with a fine ear, word of Penny’s quality control of transcripts was soon circulated and what started as a transcription service for her own clients soon developed into a national and international transcription and translation industry.

As a result of our rigorous training programme and quality control, clients were finding our transcripts to be of a superior quality and so our client numbers were in the thousands within a few years. The Transcription Agency’s management team was successful in several tenders for long-term procurement.

With nearly 25 years in the business, our clients are now equally split between supplying legal transcription and transcripts for university, medical and research clients. We have a management and administration team of 17 and over 100 transcribers and translators.

The Transcription Agency
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