Transcription Services
Over the years we have worked within a broad spectrum of sectors. If you are unable to see what you require from the options here, please contact us either by telephone or the enquiry form to discuss your requirements.
Why choose us?
- high-quality, accurate transcripts
- company-wide commitment to ensuring a secure, confidential service is maintained
- same day return available
- completion to agreed deadline
- fast response times to enquiries
- experienced, professional team handling your transcription requirements
- in-house transcription team available
- See our styles of transcription
Research Transcription
VIQ Solutions (UK), formerly The Transcription Agency offers a fast, accurate and efficient solution to individuals, universities, government departments, charities and a variety of organisations who require verbatim transcription of research depth interviews, paired depth interviews, triads, focus groups, conferences or workshops. All transcripts are 100% edited and reviewed by a human transcriber.
With turnarounds available from same day, our team has the capacity to turn small or large-scale projects around quickly without compromising on quality.
We encourage our team to keep up-to-date with any current trends in research, products and services as well as providing access to our extensive bank of glossaries. This ensures accurate transcription of project-specific terminology, which in turn supports our commitment to providing high quality transcripts.
Depth interviews/paired depth interviews/triads
Depth interviews/paired depth interviews/triads transcribed in our standard layout show respondents in non-bold font and the interviewer in bold font. For recordings containing mixed-sex respondents, we show gender differentiation with M (for Male) or F (for Female) before their speech to aid analysis. If you require further respondent IDs, anonymised documents or a different layout, speak with a member of the team who will be happy to discuss this with you.
In addition to the above, we are also able to transcribe your dictation – please contact us as discounted rates can be provided for dictation transcription.
Focus groups/workshops
Focus groups and workshops among a large group of people can quickly shift from a disciplined discussion into a “free for all” when respondents are keen to get their views across. Respondents might:
- talk over each other
- turn away from the recorder
- have multiple discussions at the same time
Recordings of this nature are notoriously harder to transcribe than interviews.
VIQ Solutions (UK) rises to the challenge of transcribing recordings like this.
We recognise that a different set of skills is required to transcribe focus groups and workshops. We have a team of experienced transcribers on hand to tackle even the most spirited of groups. Our highly experienced team strives for perfection and will patiently re-listen to recordings repeatedly until they are confident that your transcripts are full, verbatim and accurate.
Groups and workshops transcribed in our standard layout show respondents as M (for Male) or F (for Female) before their speech to aid analysis. If you require further respondent IDs, anonymised documents or a different layout, speak with a member of the team who will be happy to discuss this with you.
Customer confidentiality is paramount. Customer data is handled in a confidential manner and we will work to clients’ requirements regarding data retrieval, storage and deletion. We also have an in-house transcription team for any transcription requests requiring additional security measures.
We are happy to sign any additional non-disclosure agreements or security documentation that you require. You can read about our Confidentiality and Security here.
We are confident that you will be happy with the level of accuracy, turnaround and service that we provide and as such we are happy to transcribe a short section of a recording for new clients free of charge – contact us to discuss this further.
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Legal Transcription, incl ABE, inquests, independent tribunals, official receivers & bankruptcy
VIQ Solutions (UK), formerly The Transcription Agency, has been providing legal transcripts for over two decades and has experience with interviews under caution/PACE interviews, inquests, tribunals, court hearings (within and outside England and Wales), inquiries, disciplinary hearings and insolvency interviews to name but a few.
We are a trusted transcription supplier to local authorities, law firms, police forces and government departments, agencies and public bodies.
Due to their purpose, legal transcripts call for only our most experienced and dedicated team members to work on them to guarantee that our commitments to you are met without fail. Our specialist team of legal transcribers follows a strict set of guidelines to ensure continuity across transcripts. Every legal transcript is reviewed by our Quality Control Unit before being returned to deadline.
We work from all formats – DVD, CD, cassette, digital audio/visual files, even the occasional VHS. We can work on single or dual-language recordings. We are happy to transcribe material from all lines of inquiry.
Customer confidentiality is paramount. Customer data is handled in a confidential manner and we will work to clients’ requirements regarding data retrieval, storage and deletion. No recordings, transcripts or other data leaves the EEA and is therefore safeguarded by GDPR data regulations and legislation in addition to our own confidentiality and security processes. We also have resources to carry out transcription in-house or within the UK only for any transcription requests requiring additional security measures.
All personnel working on legal transcripts will have as a minimum:
- signed a non-disclosure agreement
- completed a criminal record disclosure
- have a valid DBS certificate
In addition, we are happy to sign any additional non-disclosure agreements or security documentation that you require. You can read more about our Confidentiality and Security here.
You can request a quote, upload files or contact us to discuss your requirements further.
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Medical Transcription
VIQ Solutions (UK), formerly The Transcription Agency, receives recordings for transcription from pharmaceutical companies, medical market research agencies, NHS Trusts, GMC, PHE, NICE and university research departments.
Recordings are usually depth interviews and focus groups with consultants, surgeons, specialists, nurses or patients. We also transcribe medical conferences, seminars and doctors’/patients’ notes.
Our carefully selected team of medical transcribers has vast experience in the medical field and a wealth of knowledge around medical terminology and drug names. This, assisted by access to our extensive bank of glossaries, ensures that all drug names and terminology are fully referenced and transcribed to provide accurate, professional transcripts.
Medical recordings are transcribed in our standard layout and shows the interviewer in bold font with the respondent/s in non-bold font. Recordings featuring mixed sex respondents denote M (for Male) or F (for Female) before respondents’ speech to aid analysis. If you require further respondent IDs, anonymised documents or a different layout which mirrors your own in-house layout you may have, please speak with a member of the team who will be happy to discuss this with you.
Customer confidentiality is paramount. Customer data is handled in a confidential manner and we will work to clients’ requirements regarding data retrieval, storage and deletion. No recordings, transcripts or other data leaves the EEA and is therefore safeguarded by GDPR data regulations and legislation in addition to our own confidentiality and security processes. We also have resources to carry out transcription in-house or within the UK only for any transcription requests requiring additional security measures.
All personnel working on medical transcripts will have as a minimum:
- signed a non-disclosure agreement
- completed a criminal record disclosure
- have a valid DBS certificate
In addition, we are happy to sign any additional non-disclosure agreements or security documentation that you require. You can read more about our Confidentiality and Security here.
We are confident that you will be happy with the level of accuracy, turnaround and service that we provide and as such we are happy to transcribe a short section of a recording for new clients free of charge – contact us to discuss this further.
You can request a quote, upload files or contact us to discuss your requirements further.
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Customer Call/Call Centre Transcription
VIQ Solutions (UK), formerly The Transcription Agency, provides an independent, third party transcription solution for call centres across all business sectors.
We are committed to delivering transcripts that are:
- 99.5% minimum accuracy level
- completed on time
- anonymised where required
- 100% reviewed by a human transcriber.
Customer confidentiality is paramount. Customer data is handled in a confidential manner and we will work to clients’ requirements regarding data retrieval, storage and deletion. No recordings, transcripts or other data leaves the EEA and is therefore safeguarded by GDPR data regulations and legislation in addition to our own confidentiality and security processes. We also have resources to carry out transcription in-house or within the UK only for any transcription requests requiring additional security measures.
All personnel working on customer service calls will have
- signed a confidentiality statement
- completed a Criminal Records Disclosure
In addition, we would be happy to sign any additional non-disclosure agreements or security documentation that you require. You can read more about our Confidentiality and Security here.
We are confident that you will be happy with the level of accuracy, turnaround and service that we provide and as such we are happy to transcribe a short section of a recording for new clients free of charge – contact us to discuss this further.
You can request a quote, upload files or contact us to discuss your requirements further.
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Covert/Mystery Shop Transcription
Whether you have a one off recording, a 100-file project or ongoing surveillance, VIQ Solutions (UK), formerly The Transcription Agency, is able to confidentially handle your needs.
We have a specialist team trained to work on recordings of this nature, where the spoken word is often masked by background noise. Our transcribers are:
- methodical
- tenacious
- diligent
- perfectionists
We are dedicated to providing transcripts that are:
- accurate
- thorough
- delivered to deadline
- relevant to clients’ requirements
Customer confidentiality is paramount. Customer data is handled in a confidential manner and we will work to clients’ requirements regarding data retrieval, storage and deletion. All personnel working on covert/mystery shop recordings will have:
- signed a confidentiality statement
- completed a Criminal Records Disclosure
In addition, we are happy to sign any additional non-disclosure agreements or security documentation that you require. You can read more about our Confidentiality and Security here.
You can request a quote, upload files or contact us to discuss your requirements further.
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Voiceover
VIQ Solutions (UK), formerly The Transcription Agency, can provide English and foreign language voiceover services for various forms of media including IVR, audio books, corporate recordings and assistance videos which can be synced with BSL where required.
Our voiceover artists are talented individuals, with a wealth of experience which covers a wide range of subject areas. We can book a voiceover artist suited to your requirements in terms of tone and style and can provide voice samples on request. Completed voiceovers can be provided in a variety of formats, dependent on clients’ requirements.
We can provide a next day turnaround if required and we offer competitive rates.
Please contact us to discuss your requirements further.
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County, Family, Tribunal and Crown Court Hearings
Please see our dedicated pages for court transcription.
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