Customer Satisfaction and Feedback (NCW) | The Transcription Agency (VIQ)

Thank you for agreeing to take part in this important survey measuring customer satisfaction for VIQ Solutions (UK), formerly The Transcription Agency. We are looking to hearing your thoughts and opinions on the service you received from us in order that we can better serve you in the future.

This survey should only take a few minutes to complete. Please be assured that all answers you provide will be kept in the strictest confidence.

Customer Satisfaction Survey - NCW

Name*
First Last
Company*
If you did not send us work through a company, please note 'n/a' here.
Email*
Quote Ref/Invoice Ref/Project Name/Project description*
Please note information here which will allow us to match the response with the work provided.
On a scale of 1 to 5, where 1 is Strongly Disagree and 5 is Strongly Agree, please rate the following statements regarding the service and turnaround you received from us, VIQ Solutions (UK), in relation to this transcription request. Please X the appropriate number.
Please leave the response field immediately below empty.
1. I am happy with the turnaround time between requesting a quote and the quote information being supplied.
Please X one response only.
1 2 3 4 5 n/a
2. My transcripts were returned to the expected turnaround.
Please X one response only.
1 2 3 4 5 n/a
3. I am satisfied with the quality of the transcripts provided by VIQ Solutions (UK).
Please X one response only.
1 2 3 4 5 n/a
4. I am happy with the communication that VIQ Solutions (UK) provided throughout my request.
Please X one response only.
1 2 3 4 5 n/a
5. The staff at VIQ Solutions (UK) are courteous and helpful.
Please X one response only.
1 2 3 4 5 n/a
6. Overall I am satisfied as a customer of VIQ Solutions (UK).
Please X one response only.
1 2 3 4 5 n/a
7. I would recommend VIQ Solutions (UK) to others.
Please X one response only.
1 2 3 4 5 n/a
8. If you scored any responses below a 4, please advise how we might have improved.
9. What did you like about the service/transcript you received from VIQ Solutions (UK)?
10. What did you dislike about the service/transcript you received from VIQ Solutions (UK)?
11. If you have any further comments or recommendations about our service to you, please note them here.
12. On average, how frequently do you use our services?
Please X one response only.
Daily Weekly Monthly Ad hoc across the year Less frequently
13. Are we able to attribute any comments made by you within this response on our website/marketing literature?*
- Yes
- No
14. Can we reach out to you for a conversation about your VIQ experience, potentially for a success story or case study*
- Yes
- No