Customer Satisfaction and Feedback (Court) | The Transcription Agency (VIQ)

Thank you for agreeing to take part in this important survey measuring customer satisfaction for The Transcription Agency , a VIQ Solutions Company. We are looking to hear your thoughts and opinions on the service you receive from us in order that we can better serve you in the future.

This survey should only take a few minutes to complete. Please be assured that all answers you provide will be kept in the strictest confidence.

Customer Satisfaction and Feedback form

Name*
First Last
Company
Email*
Case number*
On a scale of 1 to 5, where 1 is Completely Disagree and 5 is Completely Agree, please rate the following statements regarding the turnarounds you receive from us (TTA) and the court in relation to your transcription requests. Please X the appropriate number.
Please leave the response field immediately below empty.
1. I am happy with the turnaround time between submitting my EX107 form to the court and TTA confirming receipt of the recordings.
Please X one response only.
1 2 3 4 5 n/a
2. My transcript was returned to me/sent to the Court for approval by the advised turnaround.
Please X one response only.
1 2 3 4 5
3. I am happy with the turnaround time between TTA sending my draft judgment to the Court for approval and the Court returning the approved judgment to TTA.
Please X one response only.
1 2 3 4 5 n/a
4. Overall I am satisfied as a customer of TTA.
Please X one response only.
1 2 3 4 5
5. The staff at TTA are courteous and helpful.
Please X one response only.
1 2 3 4 5
6. I am happy with the quality of the transcripts provided by TTA.
Please X one response only.
1 2 3 4 5
7. I would recommend TTA to others.
Please X one response only.
1 2 3 4 5
8. What did you like about the service/transcript you received from TTA?
9. What did you dislike about the service/transcript you received from TTA?
10. If you have any further comments or recommendations about our service to you, please note them here.
11. If you would be happy for us to post a Testimonial to our website on your behalf please provide your Testimonial here.