Customer Service Call Transcription

The Transcription Agency provides an independent, third party transcription solution for call centres across all business sectors.

Customer confidentiality is paramount.  Customer data is handled in a confidential manner and The Transcription Agency will work to clients' requirements regarding data retrieval, storage and deletion.

We are committed to delivering transcripts that are:

  • accurate
  • anonymised where required
  • 100% transcribed by a human transcriber.  We do not use automated transcription.

All personnel working on customer service calls will have

  • signed a confidentiality statement
  • completed a CRD
  • undergone checks to prove eligibility to work in the UK

The Transcription Agency would be happy to sign any additional non-disclosure agreements or security documentation that you require and can provide a copy of our IT Security Policy on request.

To request a quote, please fill in our Quote Form or feel free to Contact Us to discuss your requirements.  free sample may also be available upon request.    

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The Transcription Agency LLP is a Limited Liability Partnership registered in England & Wales at Companies House. 

Registration number: OC419743. 

Registered address: 24-28 High Street, Hythe, Kent, CT21 5AT. 

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